Customer Service


Shipping & Delivery

All prices include delivery and the exact type of delivery is shown on each individual item.

The included delivery service is into your premises on the groundfloor provided access is not restricted by width of door or more than one step. I fyou require your purchase to be delivered to an upper floor or if access is restricted, please contact us and we will do our utmost to fulfill your requirements.

Many larger items include a boltdown service in the price as well and this should be taken into account when comparing prices with other sellers.

Delivery is carried out by carriers appointed by the safe manufacturers who have extensive experience in the delivery of safes and other bulky items.
Delivery to the Isle of Man, Channel Islands, Northern Ireland and the Highlands and Islands of Scotland may attract an additional shipping charge. Please ring for further information.

Privacy & Security

This privacy notice discloses the privacy practices for http://safeselect.co.uk. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Registration 

You do not have to register to us this website but, if you choose to, you must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01704 545400 or via email at rmt@draper10.plus.com

Returns & Replacements
The shopper has the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).  We must be informed of cancellation in writing. If the shopper does cancel their order, they will have the cost of the goods, excluding any included delivery charges, refunded provided that the returned goods are received by us in original packaging, in saleable condition and within 20 days of their despatch by Safeselect. In the case of special orders a 15% RESTOCKING CHARGE WILL BE LEVIED. Faulty goods and goods sent in error will, of course, be credited in full.
If you have ordered the wrong item then please call us on 01704 545400 or e-mail us at admin@safeselect.co.uk and we will try our best to solve your problem quickly.